Return, Refund & Replacement / Exchange Policy

Last updated: [23-2-25]

At Divadots, your satisfaction is our top priority. We offer a hassle-free 7-day return policy, allowing you to return eligible items within 7 (seven) days from the date of delivery for valid reasons.

⚠️ In case of a missing product, the issue must be reported within 24 hours of delivery.

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Eligibility for Returns & Refunds

Our return and refund facility applies only to purchases made through our official website:

🌐 www.divadots.in

To qualify for a return, your jewellery must meet the following conditions:

• The item must be unused, unworn, and in the same condition as received

• All original tags, certificates, invoice, and packaging must be intact

• Proof of purchase must be provided

• Any complimentary gift/free product received must be returned along with the main item

📹 Important:
We strongly recommend recording a complete unboxing video upon receiving your order. In case of issues like missing/damaged/wrong product, this video will help us review and process your request efficiently.

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Non-Returnable Items

The following products are not eligible for return, refund, or exchange:

• Customised or personalised jewellery

• Engraved products

• Made-to-order items

• Products purchased under special offers or promotions

• Items showing signs of wear, damage, or alteration

• Items returned without original packaging, tags, invoice, or certificates

• Products with missing or tampered serial numbers

• Products washed or physically damaged after delivery

If a customer refuses to accept delivery after shipment, Divadots shall not be responsible for refunds or replacements.

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Return Process

1. Email us at care@divadots.in within 7 days of delivery.

2. Once approved, a case ID/ticket will be generated.

3. The product must be self-shipped to our registered address (shared via email).

4. The return shipment must be:

   • Properly packed in original packaging

   • Bubble wrapped securely

   • Sealed carefully to avoid transit damage

5. Email us the courier tracking number after dispatch.

⚠️ Without a tracking number, we cannot be responsible for lost returns.

Return shipping charges are to be borne by the customer unless the product received was damaged or incorrect.

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Inspection & Approval

Once we receive the product:

• It will undergo a quality inspection

• If approved, the refund/replacement will be authorised

• Divadots reserves the right to evaluate the product before confirming the return value

In case of missing items in return shipments (including free gifts), the company reserves the right to deduct up to the full MRP of the missing item from the refund.

All applicable taxes, duties, or fees are to be borne by the customer.

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Refund Options

You may choose from the following refund methods:

Please note: Your bank or payment provider may require additional time to reflect the refund. Divadots is not responsible for such processing delays.

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Exchange Policy

Eligible items may be exchanged for:

• A different size (if applicable)

• Another product of equal or higher value (price difference payable by customer)

Exchange requests must be made within 7 days of delivery and follow the same eligibility conditions mentioned above.

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Important Notes

We will not accept return or exchange requests under the 7-day policy for:

• Used or damaged products

• Incomplete returns (missing packaging or documentation)

• Custom-made or personalised jewellery

• Promotional items or special offer products

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Need Help?

If you are unsure about your item’s eligibility for return or exchange, please contact us before shipping the product:

📧 care@divadots.in
📞 +91 93834 82916
🌐 www.divadots.in