Privacy policy

PRIVACY POLICY

Last updated: [23-2-25]

At Divadots (“Divadots”, “we”, “us”, or “our”), we are committed to protecting your privacy and safeguarding your personal information. Maintaining your trust is extremely important to us.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.divadots.in (the “Site”). This Privacy Policy applies only to information collected through this Site.

By using our Site and submitting your information, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

1. Personal Information We Collect

Device Information

When you visit the Site, we automatically collect certain information about your device, including:

  • Web browser type

  • IP address

  • Time zone

  • Cookies installed on your device

As you browse, we also collect information about:

  • Pages or products viewed

  • Referring websites or search terms

  • How you interact with the Site

This information is referred to as “Device Information.”

We do not store or capture any credit/debit card details on our servers.

Order & Account Information

When you make a purchase or attempt to make a purchase through the Site, we collect:

  • Name

  • Billing and shipping address

  • Payment confirmation details (not card data)

  • Email address

  • Phone number

This is referred to as “Order Information.”

When we refer to “Personal Information”, we mean both Device Information and Order Information.

2. How We Collect Information

We collect information using the following technologies:

  • Cookies: Data files placed on your device to enhance user experience. Some features may not function properly if cookies are disabled.

  • Log Files: Track actions on the Site, including IP address, browser type, ISP, referring/exit pages, and timestamps.

  • Web Beacons / Pixels / Tags: Used to understand browsing behaviour and marketing effectiveness.

3. Use of Personal Information

Divadots uses your Personal Information to:

  • Process and fulfill orders

  • Communicate order, delivery, and service updates

  • Provide customer support

  • Improve and optimise the Site

  • Analyse usage trends and customer preferences

  • Send marketing communications (with opt-out options)

  • Detect fraud and ensure platform security

We may combine information you provide with publicly available or third-party demographic data to improve our services.

4. Sharing Your Personal Information

We may share your Personal Information with trusted third parties, including:

  • Logistics & delivery partners for order fulfillment

  • Payment gateways for secure transaction processing

  • Technology providers such as Shopify to operate our online store

  • Analytics services like Google Analytics to understand Site usage

You can read more about:

We may also disclose your information:

  • To comply with applicable laws and regulations

  • To respond to legal requests or court orders

  • To protect our legal rights and prevent fraud

5. Behavioural Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications that may interest you.

You can opt out of targeted advertising via:

You may also opt out via the Digital Advertising Alliance:
http://optout.aboutads.info/

6. Newsletter & Marketing Communication

If you subscribe to our newsletter, we will use your name and email address to send updates, offers, and product information.

You can unsubscribe at any time by:

  • Clicking the “unsubscribe” link in emails

  • Writing to us at care@divadots.in

7. Service-Related Communications

We may send service-related communications (such as maintenance or order alerts). These are not promotional and generally cannot be opted out of unless you deactivate your account.

8. Managing Your Personal Information

You may:

  • Request access to your personal data

  • Request correction or deletion

  • Opt out of marketing communications

To do so, email us at care@divadots.in with your full name and registered contact details.

Certain information may be retained for legal, financial, or operational reasons.

9. Data Retention

We retain your Order Information for our records unless and until you request deletion, subject to legal and regulatory requirements.

10. Security & Safety

We implement strict security measures including:

  • Secure servers

  • SSL (Secure Socket Layer) encryption

  • Firewalls and access controls

Payments are processed through secure third-party payment gateways. Divadots does not store payment card details.

While we take strong precautions, no system can guarantee 100% security.

11. Opt-In / Opt-Out Choices

You may opt out of non-essential marketing communications at any time through:

  • Account settings

  • Email unsubscribe links

  • Contacting us directly

12. Do Not Track

Please note that we do not alter our data collection practices when we detect a “Do Not Track” signal from your browser.

13. External Links

Our Site may contain links to third-party platforms such as Instagram, Facebook, or other services. We are not responsible for the privacy practices of these external websites. Please review their policies separately.

14. Children’s Privacy

Our Site is not intended for individuals under 18 years of age.
We do not knowingly collect personal data from children. If such data is inadvertently collected, it will not be used or shared knowingly.

15. Privacy Policy Updates

Divadots reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page. Continued use of the Site constitutes acceptance of the revised policy.

16. Governing Law & Jurisdiction

This Privacy Policy shall be governed by the laws of India.
Courts in India shall have exclusive jurisdiction over any disputes arising from this Policy.

17. Disclaimer

All information on this Site is provided on an “as is” basis. Divadots disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose. Use of the Site is at your own risk.

18. Contact Us

For questions, concerns, or requests related to this Privacy Policy, contact:

Email: care@divadots.in
Website: www.divadots.in